our satisfaction matters to us
At Rivaaz, every piece is crafted with care. However, if something doesn’t feel right, we’re here to help. Please read our return and refund guidelines carefully.
Customized products, sale items, and accessories are non-returnable unless received damaged or defective.
If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos. Our support team will assist you promptly.
Once your return is approved and inspected, refunds will be processed within 5–7 business days to your original payment method.
Return shipping costs are borne by the customer unless the product is defective or incorrect.
For any questions regarding returns or refunds, feel free to reach out to our support team.
Thank you for shopping with Rivaaz — where every order is wrapped with care.